Trading Name: ValeParking.bg
Legal Entity: Digital Bulgaria Ltd.
EIK / VAT: BG200534287
Registered Address: Sofia, Bulgaria
Effective Date: Immediately upon publication
Version: 1.0
1. Introduction
These Terms of Service (“Terms”) govern the use of the valet parking services (“Service”) provided under the trading name ValeParking.bg, owned and operated by Digital Bulgaria Ltd., a company registered in Bulgaria under EIK/VAT BG200534287 (“Company”, “we”, “us”, “our”).
By booking, delivering a vehicle, or otherwise using the Service, the customer (“Client”, “you”, “your”) acknowledges and agrees to these Terms.
2. Definitions
- Service – valet parking service only, including vehicle handover, relocation, and storage.
- Parking Area – the designated secure parking facility operated or leased by the Company.
- Booking – a reservation made through the website, phone, email, or in person.
- Vehicle – any motor vehicle delivered to the Company for parking.
- Drop-off / Pick-up Time – the scheduled time of vehicle handover between Client and staff.
3. Scope of Service
The Company provides valet parking only. Customers do not self-park. Vehicles are received at an agreed handover point and transferred by trained staff to the Parking Area.
No additional services (shuttle, repairs, washing, fuel refill, etc.) are included unless explicitly offered in writing.
4. Acceptance of Terms
Use of the Service constitutes full and unconditional acceptance of these Terms.
If you do not agree, do not hand over your vehicle and do not use the Service.
5. Booking, Reservation & Confirmation
5.1. Bookings may be made online, by phone, email, or on-site.
5.2. A reservation is confirmed only after the Client receives a confirmation by email, SMS, or phone.
5.3. If the Company is unable to confirm the booking, no service obligation exists.
5.4. If no contact is made with the Client up to 2 hours before the agreed drop-off time, the reservation is automatically cancelled with no fee.
5.5. No-show by the Client results in automatic booking cancellation without charge.
6. Prices & Payment Methods
6.1. All prices are listed in Euro (€) and include VAT unless stated otherwise.
6.2. Accepted payment methods:
- Online card payment (Visa / Mastercard)
- Direct bank transfer (must be received before handover)
- Cash payment during vehicle drop-off or pick-up
6.3. Refunds, when applicable, are issued only to the original payment method.
7. Customer Obligations
The Client must:
a) Deliver a legally registered, insured, roadworthy vehicle with valid technical inspection.
b) Remove any personal valuables or assume full responsibility for leaving them inside.
c) Declare any pre-existing damage, operational issues, alarms, non-standard functions, etc.
d) Leave the vehicle with minimum 10% fuel or sufficient battery for relocation.
e) Provide a spare or valet key if requested.
8. Vehicle Handover & Return Procedure
8.1. Upon drop-off and pick-up, staff perform a photo/video inspection documenting the exterior condition.
8.2. Both parties may sign an electronic or paper handover form (if applicable).
8.3. The Company may relocate the vehicle within the Parking Area for operational reasons.
8.4. The Client must inspect the vehicle upon return. Claims made after leaving the handover area are not accepted.
9. Liability & Insurance
9.1. The Company is liable only for proven direct damage caused by its staff through negligence.
9.2. Maximum compensation per vehicle is limited to €500, unless gross negligence or intent is proven.
9.3. The Company is not liable for:
- Mechanical failures, battery discharge, tire deflation, alarms, electronics, etc.
- Damage caused by force majeure (storms, natural disasters, riots, etc.)
- Theft or loss of items left inside the vehicle
9.4. The parking area is monitored but is not an insured storage facility.
9.5. The Client’s own vehicle insurance remains primary.
10. Prohibited Items & Uses
The Client must not leave in the vehicle:
- Weapons, ammunition, explosives, flammable liquids
- Perishable goods, cash, jewelry, electronics, or illegal items
- Live animals or hazardous substances
11. Cancellation & No-Show Policy
11.1. Cancellation is free up to 2 hours before scheduled drop-off.
11.2. No-show results in automatic cancellation with no fee.
11.3. Early return does not entitle the Client to a refund of unused days.
12. Overstay & Abandoned Vehicle Rule
12.1. Vehicles left beyond the paid period incur standard daily rates.
12.2. If the vehicle remains unpaid and unclaimed for 60 days, it is considered abandoned.
12.3. The Company may legally initiate storage lien, immobilization, or sale under Bulgarian law to recover dues.
13. GDPR & CCTV Notice
Personal data is processed according to EU GDPR.
The full Privacy Policy is published separately and forms part of these Terms.
The parking area may be under video surveillance for security and legal protection.
14. Force Majeure
The Company is not responsible for delays or failure caused by events beyond its control.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of Bulgaria.
Any dispute shall be resolved by the competent courts of Sofia, Bulgaria.
16. Modification of Terms
The Company may update these Terms at any time. Continued use constitutes acceptance of the latest version.
17. Contact
Digital Bulgaria Ltd.
Trading as ValeParking.bg
EIK/VAT: BG200534287
Email: info@valeparking.bg
Phone: +359877860933
Website: www.valeparking.bg